Terms of Service

Supapi is an online marketplace and utility platform. It lets people post Listings and Requests, run merchant storefronts, leave reviews, earn eligible activity rewards, use the SUPAPI utility token for in-app features, and hold on-chain SUPAPI to qualify for listing capacity and merchant features. Supapi is a venue that connects users. We are not a party to transactions between users, or between buyers and merchants, unless we say otherwise.

Supapi is not a bank, payment institution, money-services business, exchange, broker, custodian, or investment adviser. We do not provide financial, legal, or tax advice.

You must be at least 18 years old (or the age you become an adult where you live) and able to enter into a binding contract. When you first sign in, you must give your date of birth and confirm that you meet this age requirement. Money and content features stay locked until you do.

You also agree to:

• sign in with your Pi Network account and keep your account and device secure;
• give accurate information and keep it up to date;
• link only one Pi wallet to one Supapi account;
• comply with Pi Network’s terms and policies when you use Pi features; and
• take responsibility for all activity under your account.

If Pi Network’s terms conflict with these Terms, the Pi Network terms govern your use of Pi Network itself, while these Terms govern your use of Supapi.

When you complete the age confirmation, we record that you accepted these Terms and our Privacy Policy, along with the version and time of acceptance.

You agree not to:

• post unlawful, fraudulent, infringing, misleading, or prohibited Listings, Requests, or content;
• manipulate, farm, script, or abuse rewards, tiers, or the emission system;
• use multiple accounts to get around limits, or impersonate others;
• interfere with, probe, or disrupt the Service, or try to get around its security;
• scrape, crawl, or use bots or other automated means to access the Service without our permission, or resell access to it;
• use the Service for money laundering, evading sanctions, or any illegal purpose.

We may remove content and suspend or limit accounts if we reasonably believe they break these Terms. We may also restrict or remove content, or suspend or end access, at our discretion to protect the Service or its users. We do not have to monitor, verify, or pre-screen content, listings, or users, and we are not responsible for user content. See the Prohibited Items & Content policy for what cannot be listed or posted.

You keep ownership of the content you submit. You give us a worldwide, non-exclusive, royalty-free, sublicensable license to host, reproduce, adapt, modify, display, and distribute it, including to our service providers, so we can run and promote the Service. You are solely responsible for your content and must have the right to post it. Reviews must reflect real experience. Listings, Requests, and reviews are public. We do not verify user content, listings, reviews, or the identity of users, and we do not endorse user content. We may moderate, restrict, or remove content at any time where we reasonably believe it breaches these Terms or the law or creates risk.

You may link your Pi wallet and request on-chain withdrawals where they are enabled and available. A minimum withdrawal amount is shown on your Wallet page. If the Pi Platform does not share your wallet address with Supapi, you can link it by proving ownership: send a one-time 0.0000001 𝝿 (one stroop, the smallest unit of Pi) payment, and the wallet you send from is linked. On-chain transactions are processed by the Pi/Stellar network. They cannot be reversed once confirmed, and they may need a SUPAPI trustline (a wallet setting that lets your wallet hold SUPAPI) and network fees. We do not control the Pi network and are not responsible for network delays, fees, forks, or losses caused by a wrong wallet address or your own key management.

We never ask for or hold your Pi passphrase or private keys. We may freeze or limit wallet, withdrawal, or token features while we investigate fraud, security, or legal risk.

We provide rewards at our discretion. They are subject to daily caps, budgets, eligibility rules, and may change or stop. We may withhold, reverse, or cancel rewards that result from error, fraud, abuse, or a breach of these Terms.

Rewards, points, and In-App Balance are not money. They do not have a cash value except as expressly offered in the Service, and they are not transferable except through features we provide. We may correct or reverse balances, rewards, and benefits for error, fraud, abuse, chargebacks, or a breach of these Terms.

Tips are voluntary In-App Balance transfers between users. They are normally final once sent and are not purchases from Supapi. We may still step in for error, fraud, abuse, or legal compliance.

The Service — including its name, design, and software, but not user content — is owned by us or our licensors and protected by law. We give you a limited, revocable, non-transferable license to use the Service for its intended purpose. You may not copy, resell, or reverse-engineer the Service unless the law allows it.

If you believe content on the Service infringes your copyright or other intellectual-property rights, contact us through the Contact page. Give us enough detail to identify the material, the right you say is infringed, and your contact information. We may remove or disable content that we reasonably believe infringes rights, and we may restore it if we later determine, in good faith, that it should be restored. We are not obliged to verify every notice, and we may suspend or terminate the accounts of users who infringe repeatedly. This section does not limit any other remedy available to us or to rights holders.

We take reasonable steps to protect the Service, but no system is completely secure. We do not guarantee that the Service will be free from unauthorised access or that data will never be lost or exposed. You must keep your credentials and devices secure and tell us promptly if you believe your account or wallet has been accessed without your permission. If we become aware of a security incident, we may investigate and take reasonable steps to contain it. Where the law requires, we will notify you or a regulator. To the extent the law allows, we are not liable for losses caused by a security incident, your failure to protect your credentials or device, or events outside our reasonable control. This section is subject to our limitation of liability.

If you think you have found a security vulnerability, contact us at contact@… with “security” in the subject. Please do not access, change, or disclose other users’ data, and give us a reasonable opportunity to fix the issue before you disclose it publicly.

As far as the law allows, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, tokens, or goodwill arising from your use of the Service. This includes claims about user content, deals between users, third-party services, and any interruption or unavailability of the Service.

If we are liable to you, the most we will pay is the higher of:

• (a) the total amount you paid to Supapi for the Service in the 12 months before the event giving rise to the claim; or
• (b) MYR 100 (or its equivalent in Pi).

This limit applies whether the claim is based on contract, negligence, statute, or anything else, and even if a remedy fails of its essential purpose.

Nothing in these Terms limits our liability for fraud or fraudulent misrepresentation, or for any liability that cannot be limited by law, including your mandatory consumer rights.

If someone makes a claim against us because of your content, your use of the Service, your deals with other users, or your breach of these Terms or the law, you agree to cover our losses and reasonable legal costs. We may take over the defence of that claim at your expense, and you agree to help us.

You may stop using the Service at any time. You can ask us to delete your account from your Account page. There is a 14-day waiting period before deletion, after which your account is anonymised and your personal content is removed. You can cancel a pending deletion during that period. We may suspend or end your access if you breach these Terms or to protect the Service or its users. We may suspend or end your access immediately, without notice, where we reasonably believe it is necessary to prevent fraud, abuse, a security risk, or a breach of law, or to protect the Service or its users. Where practicable, we will give notice for other suspensions or terminations. If we end your access for breach, you are not entitled to a refund of fees already paid, except where the law requires. Some records and on-chain data may remain after termination (see the Privacy Policy).

We are not liable for delays or failures caused by events beyond our reasonable control. This includes network or blockchain outages, changes to the Pi Network or its platform, failures of hosting, database, wallet, payment, or other third-party providers, cyberattacks, power or internet outages, natural events, war, civil unrest, government action, and the people who run the Service being unavailable or unable to work.

While such an event continues, our obligations are suspended. If it lasts a long time, either you or we may stop using or providing the Service.

Third-party services we use — including Pi Network, our hosting, database, AI moderation, AI security-analysis, and email-delivery providers — are independent. They are not our agents, and we are not responsible for their acts, omissions, outages, or changes.

We may update these Terms from time to time. If a change is important, we will post the updated Terms here with a new “last updated” date. We will also ask you to review and accept the updated version before you can keep using account features such as wallets, tokens, Listings, messaging, and rewards. If you do not agree, you can stop using the Service and close your account; you will not be able to keep using those features. Small changes take effect when posted.

These Terms are governed by the laws of Malaysia, without regard to conflict-of-law rules. Subject to the next paragraph, you and we agree to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

Before starting formal proceedings, you agree to give us written notice of the dispute and at least 30 days to try to resolve it informally. You can send that notice to the contact email in section 31. Nothing in this paragraph prevents either party from seeking urgent injunctive or other equitable relief from a court to protect intellectual property, security, or confidential information, or to prevent irreparable harm. Where required, mandatory consumer-protection rights in your country of residence still apply, and nothing in these Terms excludes them.

You agree that we may send you notices and other communications about the Service electronically: through the app, by email or other contact details on your account, or by posting them on the Service. Notices we send are treated as received when sent or posted. You must keep your contact details current and check the Service for notices. Formal legal notices to us must be sent by email to contact@… and are treated as received when we actually receive them.

You confirm that you are not located in, organised under the laws of, or a resident of any country or territory subject to comprehensive sanctions, and that you are not on any applicable sanctions or denied-party list. You agree not to use the Service to break any export-control, sanctions, anti-money-laundering, or counter-terrorism-financing law. We may suspend or end access, and block or reverse transactions, to comply with those laws.

You are responsible for working out and paying any taxes, duties, or levies that apply to your use of the Service, including rewards, tips, or token amounts you receive, and for any reporting the law requires. We do not give tax advice and do not withhold taxes except where the law requires.

These Terms do not create any agency, partnership, joint venture, employment, franchise, or fiduciary relationship between you and us. We act as an independent platform operator. We do not owe you any fiduciary, trustee, or similar duty, and nothing in these Terms creates one.

These Terms are only between you and us. No other person or entity has any right to enforce, or benefit from, any part of these Terms.

We may assign or transfer these Terms, in whole or in part, including in a merger, acquisition, restructuring, or sale of assets, without your consent. You may not assign or transfer these Terms or your account without our prior written consent. Any attempt to do so without that consent is void.

These Terms, together with the policies they reference (including the Privacy Policy, Refund Policy, Prohibited Items & Content policy, and Token Utility Notes), are the entire agreement between you and us about the Service. They replace any earlier or contemporaneous agreements, understandings, or representations about the Service. If there is a conflict between these Terms and a policy, these Terms prevail to the extent the law allows, except that the Privacy Policy governs how we handle personal information.

If any part of these Terms is found to be invalid, illegal, or unenforceable, that part will be limited or removed as little as possible, and the rest will continue in full force.

If we fail or delay in enforcing any part of these Terms, we do not waive that part or any other part. Exercising a right once, or partly, does not stop us from exercising it or any other right later.

Some parts of these Terms will continue to apply after your account is closed or your access ends, because of their nature. These include ownership, intellectual property, release, disclaimers, limitation of liability, indemnity, third-party services, availability, and this General section.

For questions about these Terms, use the Contact form or email contact@…. Formal notices that must be in writing must be sent by email to that address. We aim to respond to support messages, but we do not guarantee any response time.