Frequently asked questions

Supapi brings together local listings, storefronts, food venues, requests, creator spaces and games. SUPAPI is the token you use for features inside the app.

Supapi is an independent app built using Pi Network technology. It is not affiliated with or endorsed by the Pi Core Team.

Open Supapi in Pi Browser, go to Account and choose “Continue with Pi”. Review the Pi permission prompt to continue. You can browse public pages without signing in.

In a regular browser, tap “Continue with Pi”: a QR code appears — scan it with your phone camera and follow the link to approve, then you return to your browser signed in. This option appears only when that sign-in service is configured. Pi payments still use Pi Browser. Supapi never asks you to enter your wallet passphrase or private keys.

The permission prompt may also include your Pi Wallet address. If Pi shares it, Supapi links that wallet to your account; if it does not, you can link it later from Wallet.

The prompt can also ask to send you in-app notifications through Pi. Declining only turns off Pi notification-center delivery; you can still see notices inside Supapi.

Check your connection, reopen the page in an up-to-date Pi Browser and try again. If Pi could not load, reload the page before signing in.

If browser storage and cookies are blocked, your session may last only until the page is reloaded. Allow storage for this site if you want the session to persist. If the problem continues, contact support with your device, browser version and the error shown.

Browsing public pages is free — no Pi payment needed. Posting and merchant tools depend on your account and how many listings you can post, which can depend on the SUPAPI you hold in your linked Pi Wallet.

Optional promotions, listing boosts and tips may use your In-App Balance. If Pi does not share your wallet at sign-in, wallet verification uses a small Pi payment; donations are optional. The wallet-verification payment is non-refundable once the check starts, except where the law requires a refund or we failed to provide the verification. Review the amount and any fee shown before confirming.

When a Testnet or development notice is shown, treat that environment as a testing service. Features, records and test transactions may change; do not assume test balances have Mainnet value.

A maintenance notice means some features may be temporarily unavailable. Follow the notice on the page and check again later.

Listings, Stores, Eatery and Requests connect people. Buyers and sellers arrange the price, payment, delivery or collection directly. Supapi does not hold or settle those marketplace payments or guarantee a deal.

This is separate from optional payments to Supapi itself, such as wallet verification.

Your tier sets how many active listings you can have and how many photos each listing can include. Some tiers allow no active listings at all. Listings waiting for review count toward your limit too, so they are not extra free slots.

Check your current limit before posting. Your In-App Balance and the SUPAPI in your linked Pi Wallet are counted separately: adding SUPAPI to your In-App Balance alone does not raise a tier that is based on Pi Wallet holdings.

Trusted sellers may publish instantly, while new or sensitive listings are checked first. You can follow the status in My listings — make sure your description, category, photos and contact details are accurate. What you post must follow our rules, and your account needs to be eligible to post.

Storefronts is the public store directory. Stores is where merchants manage their shop and tools. Eatery helps you discover food venues that list Pi as a payment option.

Check availability, prices and payment arrangements with the business before ordering or visiting.

Post a request for an item, service, or food and catering need. Include a useful description, location and budget where relevant. Responders contact you through Messages and you choose whether to arrange a deal.

Optional boosts provide temporary priority placement; they do not guarantee a response or match.

Use Makers to share work and creations, and Places to share places and journeys. People can like, comment and send voluntary SUPAPI tips where available.

Tips transfer In-App Balance between users. Check the recipient and amount before confirming. They are normally final, subject to platform intervention for errors, fraud or abuse.

Use Message seller or Respond on the relevant listing or request, or open an existing conversation in Messages. Sign in first. Use block and report tools if a conversation becomes unsafe; never send a passphrase, private key or one-time code.

Points come from eligible activity. Once you claim them, they become SUPAPI you can spend. In-App Balance is the SUPAPI you can spend inside Supapi; eligible game rewards can be added to it directly.

Pi Wallet holdings are the SUPAPI in your linked Pi Wallet. Once verified, they decide which license tier you qualify for. Moving tokens between your Pi Wallet and the app changes where they are held, which can affect your tier.

Pi can share your wallet address when you sign in and grant the wallet permission. When it does, Supapi links that wallet to your account automatically.

If Pi does not share it, Supapi uses a 0.0000001 𝝿 verification payment to prove which Pi Wallet you control. The Pi Wallet that sends the payment is linked to your account. The verification payment is non-refundable once the check starts, except where the law requires a refund or we failed to provide the verification. Review the payment details in Pi Browser before confirming.

Linking a Pi Wallet does not give Supapi your passphrase or private keys.

Check your Pi Wallet and your balance before starting another payment. A connection error or “still being confirmed” message does not prove that no transaction was sent.

Reopen Account in Pi Browser and sign in so Supapi can attempt to recover an incomplete payment. If it remains unresolved, contact support with the payment purpose, approximate time and payment identifier or transaction ID, if available. Never send your Pi Wallet passphrase.

Wallet shows deposit instructions when this is available. Check the destination, the required reference and the amount before sending, then follow the claim steps. A deposit moves SUPAPI from your linked Pi Wallet into your In-App Balance.

Moving SUPAPI out of your linked Pi Wallet lowers your Pi Wallet holdings, which can lower your license tier. Wallet warns you before you confirm.

Make sure your Pi Wallet is linked, then use the withdrawal section in Wallet where it is enabled. Check the linked address, the current minimum, your available balance and any network requirements. Your Pi Wallet may need a SUPAPI trustline first before it can receive tokens.

Withdrawals depend on availability, reserves and platform limits. Once a withdrawal is confirmed on the blockchain, it cannot be reversed. The minimum amount keeps small transfers from costing more in network fees than they are worth.

Eligible activities can award Points. The Rewards page lists the current activities, how fast you earn, the minimum and your daily limit. Claim available points in Wallet to turn them into In-App Balance.

The easiest daily activities are the Listings check-in (browse, then tap the check-in button) and Compass — a reflection, a habit, kindness, gratitude and a one-minute breathing session each pay once a day, with bonuses for checking every habit and completing the full circle.

Your daily claim limit resets at midnight your time, and the shared platform reward budget refills at midnight UTC. Availability and rates can change, and a Points balance is not a promise that you can claim immediately.

Eligible mini-game rewards go straight to your In-App Balance once the result is verified. You do not need to convert Points or make a separate claim.

Each game has its own eligibility and limits. A completed round or high score does not guarantee a reward. Check the game’s current rules and your credited balance.

A referral reward depends on the invited person completing the required qualifying activity, not simply signing up. The current activation conditions, progress and available rewards appear on the Referral page.

Rewards are subject to eligibility, limits and anti-abuse checks. Fake accounts or manipulated activity can invalidate them.

Reward budgets, schedules and per-feature limits can change. Activity claims and mini-game rewards have their own limits, so hitting one limit does not tell you how much is left elsewhere in the app.

Check Rewards for current activity rules, the relevant game for its rules, and Wallet for your available balance.

Rush is a timed tap challenge. Blocks is a block-placement puzzle. Flow is a directional escape puzzle where every escape spins the rest of the board, with campaign and daily challenges. Arena is a symbol duel with campaign rivals and a Daily Boss.

Open each game for its rules, current modes and eligible rewards. These are app activities; they do not promise cash prizes or profit.

Try an up-to-date Pi Browser, check your connection and close other heavy tabs. Games run in the browser, so a slow connection or an outdated browser can stop them loading.

If the page still fails, contact support with your phone model, OS, Pi Browser version and the game name.

The SUPAPI in your linked Pi Wallet, once verified, sets your license tier. Your tier can change how many listings and photos you get, whether you can have a storefront, and store limits. SUPAPI in your In-App Balance does not count toward Pi Wallet holdings.

A merchant profile and a public storefront have different requirements. Check your current tier and what it includes in Wallet and Stores rather than relying on an old threshold.

No. Eligible stores, listings and requests can buy labelled visibility placements with SUPAPI or Pi, subject to available capacity, rotation and duration. A promotion does not guarantee enquiries, sales, ranking or results. Check the offer and cost before confirming.

Every purchase creates a delivery receipt in Account → Promotion receipts, with the server-recorded rotation windows, impressions and signed-in viewers behind that placement.

Open Account → Promotion receipts, or use the link in the promotion notification. Each receipt shows the purchase date, paid window, rotation windows the server recorded serving, approximate impressions and signed-in viewers. You can filter receipts by date, payment rail, placement and delivery state.

Signed-in viewers are logged-in members who saw the placement, counted once per person per UTC day. Logged-out visitors, bots and your own views are excluded.

Promotion Analytics adds clicks, CTR and listing lift. Refund reviews use the same server-recorded evidence; a full refund cancels the remaining paid window.

If nothing was delivered, we refund the full amount — SUPAPI back to your In-App Balance, or Pi to the account used to pay.

If the placement ran materially shorter or was only partly delivered, we refund or credit the undelivered portion. A partial refund leaves the remaining window running; a full refund cancels it.

A fully delivered window, network/blockchain fees and promotions removed because you breached the Terms or made the promoted item unavailable are normally not refundable, except where consumer law requires a refund. Contact support with your receipt link and what went wrong.

The program is discretionary and follows the rules, review, slots and budget published at the time. It looks at your qualifying merchant activity and account standing; holding a tier alone does not guarantee approval.

Approved grants may be paid out in stages to your verified wallet. Each due tranche is processed within 1–3 business days once your wallet and SUPAPI trustline are ready. Review the current program before applying.

City Ambassadors help develop local merchant participation. Applications, city availability, qualifying outcomes and any program rewards follow the published rules and review process. An application or invitation does not guarantee acceptance or payment.

No. SUPAPI is intended for utility within Supapi, such as eligible tips, games and visibility tools. Supapi does not promise a price, return, liquidity, dividends or resale value.

Third-party platforms (such as Pi's Launchpad) or markets, if they exist, are not run or controlled by Supapi. Supapi may convert part of its own allocations to fund operations, development, professional services, and team compensation. Read the Token Utility Notes before using token features.

No. In-App Balance is not a bank deposit, its value is not fixed to anything, and it is not guaranteed to be redeemable or withdrawable. Whether you can withdraw depends on your Pi Wallet setup, reserves and platform limits.

The Tokenomics page shows the figures together with their sources. A reserve figure is a snapshot at one moment — not a promise that tokens are backed or available later.

Supapi uses Pi sign-in to identify your account. When Pi shares your wallet address, sign-in links it; otherwise a wallet-verification payment confirms you control one. Neither step means Supapi has run a full financial identity check (KYC) on someone else.

While you are signed in, Supapi records presence and may keep coarse location only for the active session. Promo reach uses a daily hashed viewer ID, not your account ID.

Supapi never asks for your Pi passphrase or private keys. Public listings, storefronts and reviews can be seen by others, and blockchain activity is permanent. See the Privacy Policy for the data the service collects and how it is used.

No. Ratings and reviews are signals to help you assess an account, not guarantees of identity, product quality, delivery or payment. Check the details, speak with the other person and use report or block tools when needed.

Browser features and permissions vary. If sharing is unavailable, use the alternative sharing options or copy the link. If copying is blocked, select the displayed link or address manually.

If location is denied, allow it in your browser/device settings or browse the map manually. After a connection failure, reopen the map to try loading it again.

Yes. Use Account → Privacy to export your data or request deletion. The account closes after a 14-day cooling-off period; sign in again during that window to cancel.

After deletion, your profile and content are removed or anonymised. Records we are required to keep, such as completed Pi wallet transactions and legal/security records, may be retained. Export anything you need before the period ends.

Use Report on the relevant content for a safety or moderation concern. For account, payment or technical help, use Contact support and include the page link, what happened, the time and any error shown.

For payment issues, include the purpose and identifier if available. Never send passphrases, private keys, passwords or one-time codes.