Frequently asked questions

Supapi brings together local listings, storefronts, food venues, requests, creator spaces and games. SUPAPI is the utility token used for features inside the app.

Supapi is an independent app built using Pi Network technology. It is not affiliated with or endorsed by the Pi Core Team.

Open Supapi in Pi Browser, go to Account and choose “Continue with Pi”. Review the Pi permission prompt to continue. You can browse public pages without signing in.

In a regular browser, tap “Continue with Pi”: a QR code appears — scan it with your phone camera and follow the link to approve, then you return to your browser signed in. This option appears only when that sign-in service is configured. Pi payments still use Pi Browser. Supapi never asks you to enter your wallet passphrase or private keys.

Check your connection, reopen the page in an up-to-date Pi Browser and try again. If Pi could not load, reload the page before signing in.

If browser storage and cookies are blocked, your session may last only until the page is reloaded. Allow storage for this site if you want the session to persist. If the problem continues, contact support with your device, browser version and the error shown.

Browsing public pages does not require a Pi payment. Posting and merchant tools depend on your account’s eligibility and listing capacity, which can depend on verified on-chain SUPAPI holdings.

Optional promotions, listing boosts and tips may spend your In-App Balance. Wallet verification uses a small Pi payment; donations are optional. Review the amount and any fee shown before confirming.

When a Testnet or development notice is shown, treat that environment as a testing service. Features, records and test transactions may change; do not assume test balances have Mainnet value.

A maintenance notice means some features may be temporarily unavailable. Follow the notice on the page and check again later.

Listings, Stores, Eatery and Requests connect people. Buyers and sellers arrange the price, payment, delivery or collection directly. Supapi does not hold or settle those marketplace payments or guarantee a deal.

This is separate from optional payments to Supapi itself, such as wallet verification.

Your license tier sets your active-listing capacity and image allowance. A tier can allow zero active listings. Pending-review listings also use capacity, so they are not extra free slots.

Check your current allowance before posting. Your In-App Balance and your verified on-chain holdings are different: adding in-app SUPAPI does not by itself raise a holdings-based tier.

Trusted sellers may publish immediately, while new or sensitive listings may need review. Check the listing status in My listings and make sure its description, category, photos and contact details are accurate. Publication is subject to moderation and account eligibility.

Storefronts is the public store directory. Stores is where merchants manage their shop and tools. Eatery helps you discover food venues that list Pi as a payment option.

Check availability, prices and payment arrangements with the business before ordering or visiting.

Post a request for an item, service, or food and catering need. Include a useful description, location and budget where relevant. Responders contact you through Messages and you choose whether to arrange a deal.

Optional boosts provide temporary priority placement; they do not guarantee a response or match.

Use Makers to share work and creations, and Places to share places and journeys. People can like, comment and send voluntary SUPAPI tips where available.

Tips transfer In-App Balance between users. Check the recipient and amount before confirming. They are normally final, subject to platform intervention for errors, fraud or abuse.

Use Message seller or Respond on the relevant listing or request, or open an existing conversation in Messages. Sign in first. Use block and report tools if a conversation becomes unsafe; never send a passphrase, private key or one-time code.

Points come from eligible activity and become spendable SUPAPI after a successful claim. In-App Balance is the SUPAPI you can spend inside Supapi; eligible game rewards can be credited directly to it.

On-chain holdings are SUPAPI held in your linked wallet. Verified holdings determine license-tier eligibility. Moving tokens between your wallet and the app changes where they are held and can affect your tier.

Supapi uses a 0.0000001 π verification payment to prove which wallet you control. The wallet that sends the verified payment is linked to your account. Review the payment details in Pi Browser before confirming.

Signing in and proving wallet ownership are separate steps. Linking a wallet does not give Supapi your passphrase or private keys.

Check your wallet and balance before starting another payment. A connection error or “still being confirmed” message does not prove that no transaction was sent.

Reopen Account in Pi Browser and sign in so Supapi can attempt to recover an incomplete payment. If it remains unresolved, contact support with the payment purpose, approximate time and payment identifier or transaction ID, if available. Never send your wallet passphrase.

Use the deposit instructions shown in Wallet where available. Check the destination, required reference and amount before sending, then follow the claim steps. A deposit moves existing on-chain SUPAPI into your In-App Balance.

Moving SUPAPI out of your linked wallet can lower your verified holdings and license tier. Review the tier warning before proceeding.

Verify your Pi wallet, then use the withdrawal section in Wallet where enabled. Check the linked address, current minimum, available balance and any network requirements. You may need a SUPAPI trustline before receiving tokens.

Withdrawals depend on availability, reserves and platform limits. Once an on-chain withdrawal is confirmed, it cannot be reversed. A minimum helps avoid transfers whose network costs are disproportionate to the amount.

Eligible activities can award Points. The Rewards page lists the current activities, claim rate, minimum and daily cap. Claim available points in Wallet to convert them into In-App Balance.

Activity claims share a platform budget and reset at 00:00 UTC. Availability and rates can change; a recorded point balance is not a promise of an immediate claim.

Eligible mini-game rewards are credited to your In-App Balance automatically after the result is verified. They do not use the Points conversion or require a separate points claim.

Each game has its own eligibility and limits. A completed round or high score does not guarantee a reward. Check the game’s current rules and your credited balance.

A referral reward depends on the invited person completing the required qualifying activity, not simply signing up. The current activation conditions, progress and available rewards appear on the Referral page.

Rewards are subject to eligibility, limits and anti-abuse checks. Fake accounts or manipulated activity can invalidate them.

Activity budgets, emission schedules and feature-specific limits can change. Activity claims and mini-game rewards have different limits, so reaching one cap does not describe every reward in the app.

Check Rewards for current activity rules, the relevant game for its rules, and Wallet for your available balance.

Rush is a timed tap challenge. Blocks is a block-placement puzzle. Flow is a directional puzzle with campaign and daily challenges. Arena is a symbol duel with campaign rivals and a Daily Boss.

Open each game for its rules, current modes and eligible rewards. These are app activities; they do not promise cash prizes or profit.

Try an up-to-date Pi Browser, check your connection and close other heavy tabs. Games run in the browser, so a slow connection or an outdated browser can stop them loading.

If the page still fails, contact support with your phone model, OS, Pi Browser version and the game name.

Verified on-chain SUPAPI holdings determine your license tier. Tiers can change listing capacity, image allowances, storefront eligibility and store limits. Your In-App Balance does not count as on-chain holdings.

A merchant profile and a public storefront have different eligibility requirements. Check your current tier and entitlements in Wallet and Stores instead of relying on an old threshold.

No. Eligible stores can spend SUPAPI on labelled visibility placements, subject to available capacity, rotation and duration. A promotion does not guarantee enquiries, sales, ranking or results. Check the offer and cost in Stores before confirming.

The program is discretionary and subject to the currently published eligibility rules, review, slots and budget. It considers qualifying merchant activity and account standing; holding a tier alone does not guarantee approval.

Approved grants may be sent in stages on-chain to a verified wallet. Review the current program before applying.

City Ambassadors help develop local merchant participation. Applications, city availability, qualifying outcomes and any program rewards follow the published rules and review process. An application or invitation does not guarantee acceptance or payment.

No. SUPAPI is intended for utility within Supapi, such as eligible tips, games and visibility tools. Supapi does not promise a price, return, liquidity, dividends or resale value.

Third-party distribution mechanisms (such as Pi's Launchpad) or markets, if available, are not operated or controlled by Supapi. Supapi may convert part of its own allocations to fund operations, development, professional services, and team compensation. Read the Token Utility Notes before using token features.

No. In-App Balance is not a deposit, is not pegged and is not guaranteed redeemable or withdrawable. Availability depends on wallet setup, reserves and platform limits.

Tokenomics shows asset and accounting information with its data sources. A reserve figure is a snapshot, not a promise of backing or future availability.

Supapi uses Pi sign-in for account identity and wallet verification to check control of a wallet. These do not mean Supapi has performed full financial KYC on another user.

Supapi never asks for your Pi passphrase or private keys. Public listings, storefronts and reviews can be seen by others, and blockchain activity is permanent. See the Privacy Policy for the data the service collects and how it is used.

No. Ratings and reviews are signals to help you assess an account, not guarantees of identity, product quality, delivery or payment. Check the details, speak with the other person and use report or block tools when needed.

Browser features and permissions vary. If sharing is unavailable, use the alternative sharing options or copy the link. If copying is blocked, select the displayed link or address manually.

If location is denied, allow it in your browser/device settings or browse the map manually. After a connection failure, reopen the map to try loading it again.

Use Report on the relevant content for a safety or moderation concern. For account, payment or technical help, use Contact support and include the page link, what happened, the time and any error shown.

For payment issues, include the purpose and identifier if available. Never send passphrases, private keys, passwords or one-time codes.