Support

Contact Supapi

Questions, feedback, account issues, or something that needs a human review. Send the details here and we’ll reply by email.

What to expect

A reply by email

Every message matters to us. Replies go to the email you provide, so double-check it before sending. Response times vary with volume.

Prefer email? Write to .

Include: your profile handle, the page link, what happened, and what result you expected.

Never send passphrases, private keys, full card details, or passwords.

Account & Pi sign-in

Include your profile handle and what you were trying to do so we can find the right account.

Marketplace safety

For listing, store, eatery, or Requests issues, include the page link so we can review it quickly.

Payments & wallet

Share the payment purpose, rough time, and Pi payment identifier if you have it.

Send a message

Tell us what happened

The more specific you are, the faster we can route and review it.

Replies sent by email

Your name

Your email

We'll reply to this address.

What is this about?

Subject

Sent with the tag [Account] so it routes faster. One sentence is enough.

Message

Include links to the listing, store, transaction, or screenshots, plus usernames, dates, payment purpose, and steps to reproduce.

Screenshots (optional)

Up to 3 images, 1.25 MB each. JPEG, PNG, or WebP. Only the person handling your message can see them — blur or crop anything private.

Never include secrets. Supapi never asks for your Pi passphrase, private keys, or passwords. Anyone who does is not support.

By sending, you agree to our Privacy Policy.